The right supports, connected by people who refuse to settle.
Connective Services Group is a specialist coordination, advocacy and advisory practice. We work alongside people with disability, their families and the organisations that serve them, in Western Australia, across the country and beyond.
Three doors. One standard of care.
Whether you hold an NDIS plan, are navigating disability privately or run an organisation, the same principle applies: you deserve expertise, honesty and someone genuinely in your corner.
NDIS coordination & education
Level 2 and Specialist Support Coordination for people with complex needs, plus plain-language education that helps families use the scheme with confidence.
Coordination services Family Masterclass Series: registrations open →Case management & advocacy
Independent, fee-for-service case management and advocacy for people who need an experienced professional beside them, inside or outside the NDIS.
Private servicesAdvisory, governance & mentoring
Governance advice, practice mentoring and consulting for disability organisations that want to do this work properly, in Australia and internationally.
Advisory servicesWhat we do
Every service below is delivered by experienced practitioners who understand complex needs, complex systems, and what it takes to hold both together.
Level 2 Support Coordination
Practical, proactive coordination of supports for NDIS participants. We help you understand your plan, connect with the right providers, build your capacity to direct your own supports, and make sure your funding is actually working for you.
- Plan implementation and provider connection
- Capacity building toward greater independence
- Monitoring plan utilisation and outcomes
- Preparation for plan reassessments
Specialist Support Coordination
High intensity coordination for participants with complex situations, including psychosocial disability, acquired brain injury, neurological conditions, intellectual disability, autism, behavioural and forensic presentations, and circumstances involving multiple systems at once.
We coordinate multidisciplinary teams, manage risk, prepare evidence, and represent participants' interests through hospital discharges, guardianship processes, and Administrative Review Tribunal matters.
- Crisis and risk management across services and systems
- Multidisciplinary team coordination
- Evidence preparation and tribunal-level advocacy
- Safeguarding embedded in every decision
NDIS education for families
The NDIS is hard to navigate, and families are usually expected to work it out alone. Our education sessions and masterclasses translate the scheme into plain language: how plans work, what good evidence looks like, what your rights are and how to advocate effectively for the person you love.
- Family masterclasses and community sessions
- Practical resources you can actually use
- Education first, never a sales pitch
Private case management & advocacy
Not everyone who needs an advocate holds an NDIS plan, and not every situation fits inside a funding scheme. Our private, fee-for-service stream provides independent case management and advocacy for individuals and families navigating disability, health, justice and administrative systems.
- Independent case management, designed around you
- Advocacy at reviews, hearings and tribunals
- McKenzie friend support in court settings
- Complex correspondence, evidence and applications
Governance & advisory for disability providers
Good governance in disability services isn't a compliance exercise. It is how organisations keep people safe and keep their promises. We help providers understand duty of care and liability, implement safeguarding practices that actually work, and evaluate risk before it becomes an incident. Put simply: call us if you would rather not be calling a lawyer after something goes wrong.
We work with organisations across Australia and internationally, from established providers to services just getting started. Our focus is improving the processes that genuinely safeguard people with disabilities, and the organisations that support them.
- Duty of care, liability and provider obligations
- Practical safeguarding implementation
- Risk evaluation and incident prevention
- Process improvement that protects participants and providers
- National and international consulting
Mentoring for practitioners
Support coordination done well is leadership, and leaders need mentors. We mentor support coordinators, case managers and emerging practice leaders in the craft of the work: clinical reasoning, advocacy, boundaries, documentation that stands up to scrutiny and building a sustainable practice.
- One-to-one and small-group mentoring
- Complex case consultation and supervision
- Professional development for coordination teams
Coordination is leadership, not administration.
These aren't values on a poster. They're how we make decisions when things get hard, which in this work is often.
Advocacy in every interaction
We don't wait for a crisis to speak up. Advocacy is built into every email, every report and every meeting, because rights don't defend themselves.
Proactive, not reactive
We build systems that anticipate risk instead of responding to it. Good coordination means the emergency that never happened.
Self-determination first
The people we support direct their own lives. Our job is to make sure the systems around them make that possible, not to decide for them.
Quality over volume
We measure our work by the outcomes people achieve, not the volume of services we deliver. Integrity comes before profitability. Always has.
"We don't accept 'that's just how the system works' as an answer. Not for the people we support, and not for the sector."
Built by someone who has sat on both sides of the table.
Christina Papafilis founded Connective Services Group on a conviction the sector keeps proving right: safeguarding, governance, case management and advocacy are not separate disciplines. They are one practice, and people get failed in the gaps between them. CSG was built to work at that intersection, and to become the industry standard for what happens there.
Families came to Christina because she was the one who could hold the whole picture, and CSG grew from that work. She operates at the sharp end of the disability sector: coordinating supports for people with psychosocial disability, acquired brain injury, neurological conditions, intellectual disability, autism, and behavioural and forensic presentations. Her practice spans multidisciplinary team leadership, evidence preparation, and representing participants at the Administrative Review Tribunal when decisions need to be challenged.
Christina's understanding of crisis isn't academic. She is a survivor of domestic violence, an advocate for others finding their way out of it, and a single mother who has navigated complex systems while holding a family together. She came to support coordination determined to be different from what she saw around her: someone who actually listens, who doesn't flinch when things fall apart, and who knows firsthand that the person in front of her is more than the crisis they're in.
- NDS Outstanding Leader AwardNational Disability Services
- Most Outstanding Disability AdvocateEnablement Awards
- Community Citizen of the YearLocal government community awards
- Rising Star FinalistWomen Achieving Greatness Awards (UK)
- Finalist, Disability ServicesAustralian Small Business Champion Awards
The people in your corner.
Whoever you work with at CSG, the standard is the same: someone who listens, knows your situation properly and advocates like it's personal.
Stephanie
Support Coordinator North of the riverStephanie brings a wealth of experience in case management, having worked across Ireland and Denmark before recently completing her Social Work degree at Edith Cowan University.
She also brings invaluable lived experience as a parent of a child with autism, giving her a unique understanding of the challenges, strengths and opportunities that many families experience when navigating the NDIS. Stephanie has a particular interest in supporting older participants and helping people achieve meaningful outcomes that enhance their quality of life.
Nick
Support Coordinator South of the riverNick comes from a strong background within children's hospital services, giving him an excellent understanding of how health and disability systems intersect.
He is highly skilled in supporting participants to navigate complex services and achieve coordinated, person-centred outcomes.
Tell us what's going on. We'll tell you honestly whether we can help.
No obligation, no pressure, no jargon. If we're not the right fit, we'll point you toward someone who is.
- Emailhello@connectiveservices.com.au
- Phone0481 765 090
- Based inPerth, Western Australia, working nationally and internationally
Referrals & enquiries
Participants, families, private clients and organisations are all welcome to make contact directly. Professionals can send referrals by email with any relevant background, and we'll respond within two business days.
Email us